REFUNDS & REPLACEMENTS
Unlock Peace of Mind with Our Refund Policy
At ApexEra, we stand behind the quality of our products and want you to have a seamless experience. If you encounter any issues with misprinted, damaged, or defective items, we're here to help. Please review our refund policy and contact us within 30 days of receiving the product:
For packages lost in transit, please submit your claim within 30 days after the estimated delivery date. We understand that unforeseen circumstances can occur, and we will work diligently to resolve any issues.
Claims deemed as errors on our part will be covered at our expense. We offer options for replacements or full refunds, ensuring your complete satisfaction.
Should you notice any issues with your products or encounter anything out of the ordinary in your order, our dedicated customer support team is ready to assist you. Simply reach out to us with a photograph and a brief explanation of the problem. We will promptly review your claim and notify you of the approval or rejection for a replacement or refund. Once approved, replacements will be shipped to you within 3 business days. For refund requests, a credit will be automatically applied to your credit card or original payment method within a few working days.
For any inquiries or to initiate a refund or replacement process, please contact our customer support team at support@apexerasupplements.com. We're here to provide the support you need.
REPLACEMENT/REFUND EXEMPTIONS
To ensure transparency and fairness, please note the following exceptions to our refund policy:
Wrong Address – If an insufficient address is provided and the courier returns the shipment to our facility, reshipment costs will be the responsibility of the customer once we have confirmed an updated address (if applicable).
Unclaimed – Shipments that go unclaimed and are returned to our facility will require reshipment costs, which will be the responsibility of the customer or end recipient (if applicable).
Buyer's Remorse – We do not issue refunds for buyer's remorse. Returns or exchanges for products are at the discretion and expense of the customer.
Rejected by Customs – Refunds will not be issued for packages returned due to customs rejection.
LATE OR MISSING REFUNDS
If you have not received your refund, please follow these steps:
- Recheck your bank account.
- Contact your credit card company, as it may take time for the refund to be officially posted.
- Reach out to your bank, as there may be a processing time before the refund is reflected.
- If you have completed these steps and still have not received your refund, please contact our customer support team for further assistance.
Please note that this policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We appreciate your trust in ApexEra, and we are committed to providing you with exceptional products and service.
